Terms & Conditions

Flowerpot Bay Lodge - Terms and Conditions. Revised May 2022

We will provide a detailed quote and itinerary. On acceptance of the quote, 25% of the quoted amount will be required as a deposit to confirm the booking and to secure requested dates.

Quotes are valid for Six Months from date of issue.

Cancellation Policy:
- The deposit becomes non-refundable if the booking is cancelled, for any reason, within 30 days prior to arrival.
- Should cancellation be made, for any reason, within 7 days of arrival, Flowerpot Bay Lodge reserves the right to charge 100% for the room nights cancelled?

Inter-island transfers:
As a courtesy to our guests, Flowerpot Bay Lodge will organise, coordinate, and accept payment for inter-island transfers by air or by sea - these services are provided by independent operators. We accept zero responsibility for any interruption and or additional costs associated with transfers to and from Pitt Island which are beyond our control, such as weather, sea conditions, boat, aircraft availability or number of other passengers.

Air Service disruption:
In the event that air services to Chatham or Pitt Island are disrupted (including weather disruptions) thereby preventing the customer/s from making it to the island/s, this will be deemed a “Cancellation”. In this event, Flowerpot Bay Lodge will permit one date change, free of charge, valid for up to 12 months from the original date of arrival.

Transfer costs:
Our quote includes air transfer costs HOWEVER this is based on a per seat basis with a full aircraft (5 passengers). We have allowed 1 seat per person each way to and from Pitt Island. This cost may be more as the service is On-Demand (non-booked), with the cost of a full charter being divided by the number of passengers on the day. Given that we have no way of knowing how many passengers there will be on each flight, we have made an allowance of $150.00 pp each way. We will endeavour to ensure that there are other passengers to share the flight, but there is no guarantee. Additional transfer costs must be paid on check-out. If you wish us to include the full charter rate in your quote, please advise.

Air Chathams Terms:
We are required to advise you of Air Chathams Terms and Conditions which are deemed to be accepted when we book your transfer flights on your behalf. Please refer to Clause 26 of Air Chathams special T&Cs for Pitt Air Services by following this link  https://www.airchathams.co.nz/terms-and-conditions. You are welcome to book your transfers yourself.

Children Policy:
While we welcome families and children, bookings for families with young children may need to be coordinated with other bookings.

Non-Smoking Policy:
The well-being and comfort of all our guests at Flowerpot Bay Lodge is important to us, therefore we have a non-smoking policy that applies within the Lodge.

Medical needs:
While there is a Hospital/Clinic on the main Island for emergencies, there is no such facility on Pitt Island. Visitors should always bring ample supplies of specialist medicines, even if only a day visitor. On rare occasions, it is possible to get stuck on Pitt Island for several days. Please advise Lodge Management when making your booking if you require special assistance.

Dietary Requirements:
If you have specific dietary requirements, these must be advised at the time of booking or at least 10 days prior to arrival.

If you have had recent surgery or have any medical condition that could affect your ability to partake in the activities you have prescribed to, these must be advised at the time of booking or at least 10 days prior to arrival.

We strongly suggest that all guests take out their own travel insurance. If you do not already have travel insurance, you can get a quote online through Travel Insurance Cover.

Unless by prior arrangement, payment in full for the balance of the stay is required on checkout. We accept Cash, Eftpos, Visa, MasterCard.

Our Bank Details:
Bank: Kiwibank
Account Name: Flowerpot Adventures Ltd
Accnt #: 389006-0199613-00

Payment of the deposit to confirm the booking also acknowledges acceptance of these terms.

Please contact us if you require further information on any of the above