Booking Policies

Quotes:

We will provide a detailed quote, draft itinerary and full set of Terms & Conditions. Quotes are valid for Six Months from date of issue.

Deposit: 

On acceptance of the quote, a 25% deposit will be required to secure the booking. 

Cancellation Policy:

The deposit becomes non-refundable if the booking is canceled within 30 days prior to arrival.

Should cancellation be made within 7 days of arrival, Flowerpot Bay Lodge reserves the right to charge 100% for the room nights canceled?

COVID 19 Cancellations.

In the event that a Government imposed restriction prevents travel to the Chatham Islands, Flowerpot Bay Lodge will in the first instance offer an alternative date/s for the booking.  In the second instance, a refund of the deposit will be made on application. 

Air Service disruption:

In the event that the air service to Chatham or Pitt Island is disrupted (including weather disruptions) thereby preventing the customer/s from making it to the island/s, this will be deemed by us as a “Cancellation”. In this event, Flowerpot Bay Lodge will permit one date change, free of charge, valid for up to 12 months from the original date of arrival.

Children Policy: 

While we welcome families and children, bookings for families with young children may need to be coordinated with other bookings.

Non-Smoking Policy: 

The well-being and comfort of all our guests at Flowerpot Bay Lodge is important to us, therefore we have a non-smoking policy that applies within the Lodge.

Medical needs: 

While there is a Hospital/Clinic on the main Island for emergencies, there is no such facility on Pitt Island. Visitors should always bring ample supplies of specialist medicines, even if only a day visitor. On very rare occasions, it is possible to get stuck on Pitt Island for several days. Please advise Lodge Management when making your booking if you require special assistance.

Insurance: 

We strongly suggest that all guests take out their own comprehensive travel insurance. If you don't already have travel insurance, you can get a quote online through Travel Insurance Cover

Dietary Requirements:

If you have specific dietary requirements, these must be advised at the time of booking or at least 10 days prior to arrival.

Fitness:

Many of our daily activities require a reasonable level of fitness. If you have had recent surgery or have any medical condition that could affect your ability to partake in the activities you have prescribed to, these must be advised at the time of booking or at least 10 days prior to arrival. 

Inter-island transfers

As a courtesy to our guests, Flowerpot Bay Lodge will organise, coordinate and accept payment for inter-island transfers by air or by sea - these services are provided by independent operators. We accept zero responsibility for any interruption with transfers to and from Pitt Island which are beyond our control, such as weather, sea conditions, boat or aircraft availability.

Transfer costs:

Where our quote includes air transfer costs, this will be based on a per seat basis with a full aircraft (5 passengers). We will allow 1 seat per person each way to and from Pitt Island. This cost may be more as the service is On-Demand (non-booked), with the cost of a full charter being divided by the number of passengers on the day. Given that we have no way of knowing how many passengers there will be on each flight, we have made an allowance of $125.00 each way. We will endeavor to ensure that there are other passengers to share the flight, but there is no guarantee. Additional transfer costs must be paid on check-out. If you wish us to include the full charter rate in your quote, please advise. 

Payment:

Unless by prior arrangement, payment in full for the balance of the stay is required on check-out. We accept Cash, Eftpos, Visa, MasterCard.

Please contact us if you require further information on any of the above