Booking Policies

Deposit: 

We will provide a detailed quote and itinerary. On acceptance of the quote, a 25% deposit is required to confirm the booking and to secure requested dates.

Quotes:

Quotes are valid for Six Months from date of issue.

Cancellation Policy:

The deposit becomes non-refundable if the booking is canceled within 30 days prior to arrival.

Should cancellation be made within 7 days of arrival, Flowerpot Bay Lodge reserves the right to charge 100% for the room nights canceled?

Air Service disruption:

In the event that the air service to Chatham or Pitt Island is disrupted, thereby preventing the customer/s from making it to the island/s, Flowerpot Bay Lodge will, at their discretion, permit one date change, free of charge, valid for up to 12 months from the original date of arrival.

Children Policy: 

While we welcome families and children, bookings for families with young children may need to be coordinated with other bookings.

Non-Smoking Policy: 

The well-being and comfort of all our guests at Flowerpot Bay Lodge is important to us, therefore we have a non-smoking policy that applies within the Lodge.

Medical needs: 

While there is a Hospital/Clinic on the main Island for emergencies, there is no such facility on Pitt Island. Visitors should always bring ample supplies of specialist medicines, even if only a day visitor. On very rare occasions, it is possible to get stuck on Pitt Island for several days. Please advise Lodge Management when making your booking if you require special assistance.

Insurance: 

We strongly suggest that all guests take out their own travel insurance. If you don't already have travel insurance, you can get a quote online through Travel Insurance Cover

Payment:

Unless by prior arrangement, payment in full for the balance of the stay is required on checkout. We accept Cash, Eftpos, Visa, MasterCard.

Inter-island transfers

As a courtesy to our guests, Flowerpot Bay Lodge will organise, coordinate and accept payment for inter-island transfers by air or by sea - these services are provided by independent operators. We accept zero responsibility for any interruption with transfers to and from Pitt Island which are beyond our control, such as weather, sea conditions, boat or aircraft availability.

Please contact us if you require further information on any of the above